1.1 These Guest Terms shall be made between: Percival Holdings Ltd incorporated and registered in England and Wales with company number: 09658709 whose registered office is at BALDWIN HOUSE, 8, Lichfield Street, Stourport-on-Severn. Worcestershire. DY13 9EU and trading as Baldwin House Guest House (“Baldwin House Guest House”) and the individual or corporate party (“Guest”) booking the reservation whose name appears on the booking confirmation as lead guest.
1.2 All bookings will only become a valid guest reservation “Reservation” once BALDWIN HOUSE GUEST HOUSE issue a valid booking confirmation number to the Guest. Once a valid booking confirmation number has been issued, these Guest Terms & Conditions become applicable to the booking.
1.3 The duration of the Reservation is defined as being from the time of Check-In to the time of Check-out on the date of departure.
1.4 These Guest Terms and Conditions are applicable to all bookings from issuance of a valid booking confirmation number until the time of Check-out on the date of departure.
1.5 The Guest shall act as agent for all other guests (if any) in the same party or booking and by booking with Baldwin House Guest House confirms he/she has authority from all other Guests within the same booking to act on their behalf and in so doing all other guests within the same booking contract with BALDWIN HOUSE GUEST HOUSE on these terms.
1.6 The Reservation shall be subject to these Guest Terms and Conditions and any additional booking terms which have been notified to the Guest at the time of booking, or subsequently in writing. No change to these Guest Terms is permitted without the express written consent of Baldwin House Guest House. Any changes will be notified to the Guest in writing, prior to the date of Check-in.
2.1 Guest may check in from 14:00 on the day of arrival. Check out time is 11:00am on the day of departure, unless agreed with BALDWIN HOUSE GUEST HOUSE prior to Check-in.
2.2 Reservations cannot be applied to alternative dates, nor extended or reduced without the prior agreement of Baldwin House Guest House. Room type, facilities and board basis are specified in the Reservation confirmation that is supplied to the Guest at the time of booking.
2.3 Guest reservations will be retained by Baldwin House Guest House until 2pm on the arrival date and may be cancelled thereafter by Baldwin House Guest House without further liability on Baldwin House Guest House’s part unless Baldwin House Guest House has agreed otherwise in writing or where Baldwin House Guest House has issued a Reservation authorisation number for late arrival or where Baldwin House Guest House has received advanced payment of the full amount chargeable for the entire Reservation in advance.
2.4 At its sole discretion should Baldwin House Guest House cancel a reservation under the terms of clause 2.3 of this agreement then any deposit paid for the reservation may be entirely forfeited by the Guest.
2.5 Baldwin House Guest House reserves the right, at its sole discretion, to release any reservation at any time without charge, penalty, loss or damage if it believes that the guest is unfit to stay at the guest house. Unfit can mean being drunk, disorderly, abusive, aggressive or impolite or causing a danger to other guests, guest house employees and/or contractors.
Drunk, disorderly, abusive, aggressive, impolite or dangerous behaviour towards other guests, Baldwin House Guest House staff or contractors will not be tolerated. Any Guest breaching these terms will be asked to leave the premises immediately.
2.6 Reservations are personal to the Guest and cannot be resold or transferred without the express written permission of Baldwin House Guest House.
3.1 If a Reservation is cancelled less than 2days before the date of Check-in, then a charge equal to the entire Reservation value will be made. If the Guest provides BALDWIN HOUSE GUEST HOUSE with written or email notice of cancellation more that 48hours prior to the date of check-in, then BALDWIN HOUSE GUEST HOUSE will refund all monies paid including deposits, full payments and/or part payments.
3.2 A reservation which has not been cancelled by the Guest in accordance with these Guest Terms and where a Guest does not show up will be cancelled by Baldwin House Guest House for any subsequent days and a charge made equal to the value of the first night stay.
3.4 Baldwin House Guest House reserves the right to cancel the reservation at any time where:
Baldwin House Guest House
8, Lichfield Street,
For all enquiries and reservations, please contact us:
Front desk: +44 1299 877221
Mobile: 075 01 01 21 51